FAQ

Frequently Asked Questions (FAQ)

1. Are all the products sold on your website new and genuine?

Yes, we guarantee that all the products sold on our website are 100% new and genuine. We source our products directly from trusted manufacturers and authorized distributors.

2. Do you offer competitive pricing?

Absolutely! We strive to offer competitive pricing on all our products. We regularly review our prices to ensure you get the best deals.

3. How do you ensure the safety and security of my data?

We are committed to protecting your personal information. Our website uses advanced security measures, including SSL encryption, to ensure that your data is safe and secure.

4. Are there any hidden charges?

No, there are no hidden charges. The price you see at checkout is the final price. However, please note that shipping charges may apply based on your location and the shipping method chosen.

5. What are the available payment options?

We offer various payment options, including:

Credit/Debit Card
Net Banking
Credit/Debit Card EMI*

6. How long does it take to confirm my order?

If the item is in stock, your order will be confirmed within 48 hours. You will receive a confirmation email with the details of your order.

7. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

8. What is your return policy?

We accept returns if the product is damaged, defective, or incorrect. You must initiate the return process within 30 days of receiving your order. For more details, please refer to our Return and Refund Policy.

9. How can I contact customer support?

If you have any questions or need assistance, you can contact our customer support team at support@ft3aktech.com or call 0612-355-7237.