Raise A Ticket

Handling Damaged, Missing, or Incorrect Products

In the unfortunate event that you receive a damaged, missing, or incorrect product, please follow these steps to resolve the issue:

1. Raise a Ticket:
• Contact our support team by sending us an email to support@ft3aktech.com. Please include your order number and a detailed description of the issue.
2. Provide Proof:
• Attach an unboxing video and clear pictures of the product to your email. This helps us investigate the issue promptly.
3. Investigation and Resolution:
• Our team will investigate the issue based on the provided evidence.
• As per our Returns & Refund Policy, we will decide whether to refund your purchase or replace the product.

We appreciate your cooperation and understanding as we work to resolve any issues quickly and efficiently.