Returns & Refund

1. Returns:

• Eligibility for Returns:

  • Items are eligible for return if they are damaged, defective, or incorrect.

  • Customers must initiate the return process within 3 days of receiving their order.

• Proof of Condition:

  • Customers must provide clear photos or videos showing the damaged, defective, or incorrect item(s).

  • An unboxing video is strongly recommended to facilitate the return process.

• Return Process:

  • Contact our customer support team support@ft3aktech.com to request a return authorization.

  • Upon approval, follow the instructions provided to return the item(s).

2. Refunds:

• Refund Eligibility:

  • Refunds are available for items that are returned in their original condition, unused, and in the original packaging.

  • Refunds are issued only for the purchase price of the item(s) and do not include shipping fees unless the return is due to our error.

• Refund Process:

  • Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

3. Non-Returnable Items:

• Certain items are not eligible for return, including:

  • Customized or personalized items

  • Accessories
    

  • Gift cards

4. Exchanges:

• If you need to exchange an item for the same product, contact our customer support team. Exchanges are subject to product availability and it has to informed before the product is shipped.

5. Warranty and Service:

• For products found to be not in working condition, customers are required to visit the designated service center for inspection and repair.

• Warranty terms are as provided by the manufacturer and may vary by product.

6. Contact Information:

• For any return, refund, or exchange inquiries, please contact our customer support team at support@ft3aktech.com or call 8340-355-377.